We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt, in the case of returns by post.
To return an item by post - Please email firstname.lastname@example.org for return address.
Refunds will be credited to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used.
Please also note that items must be returned with all of the barcode tags intact and with the despatch note you received enclosed.
You also have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see RIGHT TO CANCEL (EU CUSTOMERS) for details.
Your statutory rights are not affected by our returns policy.
Garments will only be fully refunded if they are returned in the same condition as received.
It is important to avoid make-up transfer marks and remove all jewellery to prevent possible snagging. Unfasten all buttons or zips in order to step into the garment, avoid pulling garments over your head and take care when handling delicate fabrics to prevent any damage.